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shipping and returns

 

SHIPPING

Shipping is included with all parcels. We aim to ship within 24 hours of receiving your order, and orders customarily reach within 3-5 days. We ship with DHL, either from Mexico, UK or Europe. We are not responsible for any extra customs clearance costs, although we have not yet had any client tell us they were charged customs.

RETURNS

If your dress does not fit, or is not the colour you had hoped for, you can exchange it for a colour of your choice at your own cost. You can ship your unworn, pristine garment back to us and we will ship another one to you at your own cost. We do not, under any circumstances, refund shipping costs. For returns, you must ship with a traceable, insured, fast service and not local post. Approved returns carriers include UPS, DHL, and FedEx.

 

 

 

For any additional shipping questions, please contact us at info@supernaturae.com

Use coupon code WELCOME10 for 10% off your first order.

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